Shipping & Return Policy

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Shipping & Delivery:

Shipping Rates
For a domestic shipping estimate, please enter items in your shopping cart and use our Shipping Calculator.
**For international orders, please follow the instructions below. 

United States 
In-stock items will be shipped out of the warehouse within 48 hours of receipt Monday - Friday. Our standard mode of delivery is UPS ground (unless otherwise selected). All packages will ship "signature required" - someone must be present at the time of delivery.

Post Office Box & APO/FPO 
We ship via United States Postal Service First-Class mail. Neither a tracking number nor order number can be provided.

Canada
FedEx International Economy - 2-5 business days, depending on location.
FedEx International Priority - 1-3 business days, depending on location.

International
Your orders can be sent almost anywhere in the world. To receive a custom international shipping quote, please call 1-800-808-9285. Our international customer service agent will then email you a quote within 24 business hours. Customs and duties are the customer's responsibility.

Oversized / Heavy Items
An additional fixed charge applies to oversized and overweight items such as massage tables, chairs, hydrocollators, and massage stones.

Important Disclaimer
All products and risk of loss are FOB seller’s warehouse. All shipping charges are the responsibility of the purchaser.

Return and Shipping Policy:

Jade Beauty Intl guarantees satisfaction with every product we sell. If an item does not meet your expectation, please follow these procedures within 30 days from the date of shipment to insure a prompt replacement, refund, or credit.

New and Un-opened Returns within 30 days: We are happy to accept products that are returned within 30 days from the date of shipment in new condition and in their original packaging. Customer is responsible for return shipping cost. Items returned after 30 days will incur an additional 10% Restocking Fee. Items over 90 days may not be returned. Return shipping charges is the responsibility of the customer.

Non-Returnable Items:  Special orders and custom built tables are non-returnable.

Defective/Damaged Products: Although we carry high quality products, we recognize that sometimes there will be that occasional defective or damaged unit that you were unlucky enough to receive. Within the first year of the date you receive your order we will be happy to replace or repair the item at no additional cost to you. Please call Customer Service at 1-800-808-9285 and they will walk you through the returns process.

How to Return Non-Defective Products: All returns MUST have a Return Authorization Number (RA#) printed on the outside of the shipping box. If we don't see an RA#, the box will be returned to you at your expense. Please follow these steps to insure a prompt replacement, refund, or credit:

1. Call 1-800-808-9285 and ask for Customer Service. After speaking with a representative, you will be issued a Return Authorization Number (RA#). YOU MUST RECEIVE a Return Authorization Number before sending back a product.
2. Include a note stating purchaser's name, address and order number and reason for return. Be sure to include RA#.
3. Using a good carton, return package via insured US Mail, UPS or FEDEX.
4. Send returns to:
    Jade Beauty Intl
    Returns Department
    5839 S. Garnett
    Tulsa, Ok. 74146
    United States
5. Keep a record of shipment until you have received credit or replacement merchandise.

For a PDF printable copy of our Return Form, including an address label, click here